Appointments

Please arrive ten minutes prior to your appointment time to give you time to relax and prepare for your treatment.

New clients are required to complete a consent form and medical history form before any treatment is carried out.

Cancellation or late appointments

We would be grateful if we could be informed 48 hours before an appointment, if you know, you are unable to make the appointment. Cancellations can be made my telephone or via email at info@contourclub.co.uk.

If you fail to turn up for an appointment without letting us know we reserve the right to take the consultation fee for the booking.

Patients who cancel 48 hours prior to their appointment have the opportunity to reschedule their appointment to a suitable day and time.

Patients who are late we try our best to accommodate late arrivals however it can reduce their consultation/treatment time especially if the clinic is fully booked that day.

We thank you in advance for your cooperation and we hope to make your appointment arrangements as seamless as possible.

Payment

The Contour Club Ltd can take all major cards such as visa/ debit/ master card & cash.

Website

You must not:

• Republish material from this website (including republication on another website);
• Sell, rent or sub-license material from the website;
• Show any material from the website in public;
• Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
• Edit or otherwise modify any material on the website; or
• Redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).

Treatment Terms and conditions

Patients we cannot treat:

• No under 18’s permitted, I.D may be required to be shown at your appointment
• If you are taken ill with a sickness bug 24 hours before
• Those with blood clotting disorders such as thrombosis or embolism
• Pregnant, breastfeeding or lactating ladies
• Those who have previously had botulinium toxin/filler injection with serious complications
• Haemophiliacs
• Are due to undergo an operation within 4 weeks
• Have a transmittable blood infections such as HIV, AIDS or hepatitis
• Are diabetic
• Experience severe bruising easily
• Are due to fly within 48 hours of treatment
• Have a blood-clotting disorder such as thrombosis or embolism
• Are pregnant or breastfeeding
• Have eczema, psoriasis, rash or blisters on the site to be treated
• Have a healing disorder
• Have uncontrolled high blood pressure or mitral valve disorder
• Take skin medication such as roaccutane, steroids or other which cause oversensitive, thin skin
• Have allergies/anaphylaxis to medicines or materials (eg, latex, rubber etc)
• Have post-inflammatory hyperpigmentation
• Are currently undergoing chemotherapy or radiotherapy, are due to undergo it, or have finished the treatment within the last 50 days
• Have had an epileptic seizure in the past two years

Our ethos

The Contour Club’s mission is to safely enhance your natural features, not fundamentally change them. Our service is personalised and we seek to work with your own anatomy and advise you on the best treatment.

Longevity

The effectiveness and longevity of a treatment will vary from person to person, and is influenced by age, skin type and condition, sun exposure, lifestyle, metabolism and genetics .

Aftercare

Please be aware that in some cases there will be some initial redness which may last for a few days.

Immediate aftercare

• Avoid touching the treated area or applying products for at least 6 hours after treatment.
• Do not expose the area to intense heat (sunbeds, sunbathing), or extreme cold until the initial swelling and redness has subsided.
• Wear loose clothing to maximise lymphatic flow.

Pre-treatment advice for the day of your appointment

• Ensure treatment area is free of make-up & tan/lotions.
• You must arrive on time as arriving over 10 minutes late will incur the loss of your appointment and deposit.
• Pictures may be taken before/after treatment to be used for insurance purposes. We also take photos for promotional/social media purposes (subject to your consent).

Results

We cannot guarantee a universally successful result for all our clients, and results vary. The Contour Club will not be held accountable for adverse outcomes or permanent damage such as bleeding, bruising, infection, numbness, scarring, lumps or necrosis.

Refunds, booking terms and prices

We do not offer refunds or free corrections. It is your responsibility to check that you are happy with the outcome of your treatment before you leave the premises. Additional changes or adjustments you decide upon will be charged at full cost and a new appointment will need to be scheduled.

Prices are subject to change at any time. It is your responsibility to check this.

By booking an appointment and going ahead with treatment, you have hereby acknowledged and agreed to the above and accept any loss of deposit as a result.

Deposits are not refundable under any circumstances.

We reserve the right to refuse our services.

Returns Policy

Returns must be within 30 days of receipt of the products if the products are in an unused and undamaged condition. To return an item please email info@contourclub.co.uk with the subject line “return an item”.  Once confirmed, a refund will be given without undue delay, and in any event within 14 days, beginning with the day on which ‘The Contour Club’ agrees that the consumer is entitled to a refund.

Please note that this returns policy doesn’t affect your statutory rights and therefore does not affect your right of cancellation (14 days’ from date of ordering the product/s).

Please note that you must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged. Used items must not have any additional signs of use or damage otherwise, the returned product cannot be refunded.